THE ART OF GOOD COMMUNICATION How to say what you mean and make sure what you meant is heard in the right way How to ask deep questions that help you understand what’s really important for your clients
This is one day course is designed to help you improve your own communication, model good communication to your clients and recognise your clients’ and peers’ individual styles.
You will learn more about your own preferences and any barriers you may have to communicating in the way you might wish to. You will also learn about the power of asking deep questions that help move your work forwards.
This will be a practical, experiential workshop including small group work, role-play and larger group discussion. You will have a chance to practise and develop your skills, which will benefit your practice immediately. These skills are immediately transferable and will make a difference in all your interactions.
Jane is a mediator, counsellor and family consultant. The core of her work is focused on helping couples and their families going through divorce and separation. She participates actively in working parties for Resolution and in a number of PODs as a committee member and delivering workshops.
Who is this training relevant for / Who should attend?
The course is suitable for all Family Law professionals and financial advisers.
Key learning objectives
Key learning points
Understand the importance of language and the four key communication styles (assertive, aggressive, passive-aggressive, & passive)
Discover your own personal communication preferences
Understand the triggers and barriers for less desirable communication
Learn how to identify your clients’ communication style and how to respond appropriately
Learn the difference between what is said, heard and meant
Learn about asking deep questions that make a real difference
By the end of the course you will be able to...
Be clear and respectful in all your communication
Better identify what your clients and peers are saying
Be able to ask questions that really make a difference
This event consists of a single one day course across the day.
•The delegate rate for this course is £250.00 + VAT
Discounts are also available for bookings of 3 delegates or more. For further information please contact firstname.lastname@example.org
09.00 - 09.30
Registration and Tea / Coffee
09.30 - 11.00
11.00 - 11.15
Tea / Coffee Break
11.15 - 12.45
12.45 - 13.45
13.45 - 15.15
15.15 - 15.30
Tea / Coffee Break
15.30 - 17.00
A CPD certificate will be provided at the end of the course. As a full day course this will be for 7 CPD points.