THE ART OF GOOD COMMUNICATION How to say what you mean and make sure what you meant is heard in the right way How to ask deep questions that help you understand what’s really important for your clients
This one day course is designed to help you improve your own communication, model good communication to your clients and recognise your clients’ and peers’ individual styles.
You will learn more about your own preferences and any barriers you may have to communicating in the way you might wish to. You will also learn about the power of asking deep questions that help move your work forwards.
This will be a practical, experiential workshop including small group work, role-play and larger group discussion. You will have a chance to practise and develop your skills, which will benefit your practice immediately. These skills are immediately transferable and will make a difference in all your interactions.
Speaker - Jane McCann
Jane is a mediator, counsellor and family consultant. The core of her work is focused on helping couples and their families going through divorce and separation. She participates actively in working parties for Resolution and in a number of PODs as a committee member and delivering workshops.
Who should attend?
The course is suitable for all Family Law professionals and financial advisers.
Key learning objectives
Key learning points
Understand the importance of language and the four key communication styles (assertive, aggressive, passive-aggressive, & passive)
Discover your own personal communication preferences
Understand the triggers and barriers for less desirable communication
Learn how to identify your clients’ communication style and how to respond appropriately
Learn the difference between what is said, heard and meant
Learn about asking deep questions that make a real difference
By the end of the course you will be able to
Be clear and respectful in all your communication
Better identify what your clients and peers are saying
Be able to ask questions that really make a difference
Standard Delegate Rates
Public course rate: £250.00 + VAT
Discounts are also available for bookings of 3 delegates or more.
This course can be run as an in-house training session.
For further details and prices please contact us on 0330 1330 852 or email firstname.lastname@example.org